role: assistant

content: Based on the data, the churn rate is calculated as the number of customers lost divided by the total number of customers at the end of the period.


role: user

content: No, that's wrong. Our churn metric is MRR lost from churned accounts divided by total MRR at the start of the period. It's revenue-based, not customer-count based.


content: You're right, I apologize for the error. Your churn rate is revenue-based: MRR lost from churned accounts / total MRR at period start.


content: Exactly. And we calculate it monthly, not quarterly.